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Terms of service

Last updated 8 November 2026

These terms are an agreement between you and UNIQUE CONSTRUCTION CHEMICALS, 2-235 C, Near EB Office, MTP Road, Thudiyalur, Coimbatore, Tamil Nadu 641034, India (“Replies360”, “we”), and cover your use of Replies360 (replies360.in). By creating a workspace or using the service you agree to them on behalf of yourself and the business you represent.

The service

Replies360 gives your business one inbox for WhatsApp, Instagram, Facebook Messenger, website chat, Telegram and email, with AI replies drafted from the knowledge you add, plus contacts, leads, reviews and reports. We may improve, change or remove features over time. If we remove something important you rely on, we will tell workspace owners in advance.

Your account

  • You must be at least 18 and able to agree to these terms for your business.
  • Give accurate details and keep your password safe. You are responsible for what happens in your workspace, including what your team members do.
  • Tell us straight away at team@replies360.in if you think someone else has used your account.

Plans and payment

Plans, limits and prices are shown on our pricing section or agreed with you in writing. During our pilot, access may be free or at a price we agree with you. We will tell you before any paid plan starts, and you can stop before you are charged.

Acceptable use

You agree not to use Replies360 to:

  • send spam, bulk unsolicited messages, or messages to people who have not agreed to hear from you;
  • break the law, or the rules of the channels you connect, including the WhatsApp Business, Meta, Google, Microsoft and Telegram policies;
  • send anything unlawful, harmful, misleading, or that infringes someone else’s rights;
  • try to break, overload or get around the security of the service, or access another workspace’s data;
  • copy, resell or build a competing product from the service.

We may suspend a workspace that breaks these rules, and will tell you why unless the law or safety prevents it.

Your data and your customers

  • You own your content: your knowledge, your messages and your customers’ data. You give us permission to use it only to run the service for you.
  • You are responsible for having a lawful basis to message your customers and to store their data in Replies360, and for answering their privacy requests. We will help you do that.
  • How we handle personal data is set out in our privacy policy.

Processing your customers’ data

For the personal data of your customers, you are the data fiduciary and we are your data processor under the Digital Personal Data Protection Act, 2023. This section is our agreement for that processing. We will:

  • process that data only to provide Replies360 to you, on your instructions and these terms;
  • keep it confidential, and let only staff who need it for the service access it;
  • protect it with reasonable security safeguards, including encryption and keeping each workspace’s data separate;
  • use only the service providers listed in our privacy policy, under terms at least as protective, and tell you before we add a new one;
  • help you answer your customers’ requests to access, correct or delete their data;
  • tell you without delay if a breach affects your customers’ data, with the details you need to inform them and the authorities;
  • delete your customers’ data when you close your workspace or ask us to, as described in our data deletion page, unless the law requires us to keep it.

AI replies

AI replies are drafted from the knowledge and settings you provide. They can be wrong or incomplete. You decide when the AI may reply on its own and when it hands over to your team, and you are responsible for the replies sent from your workspace. Check your knowledge regularly and review conversations the AI has handled.

Third-party channels

Channels and tools such as WhatsApp, Instagram, Messenger, Gmail, Outlook, Telegram and CRMs are run by other companies under their own terms. Their outages, limits, fees or policy changes are outside our control and may affect what Replies360 can do.

Availability

We work to keep Replies360 running and your data safe, but we cannot promise it will always be available or free of errors. The service is provided “as is”, to the extent the law allows.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or business. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Ending your use

You can stop using Replies360 at any time and ask us to close your workspace by writing to team@replies360.in. Before closing, you can ask for an export of your contacts and leads. We may end your access if you seriously or repeatedly break these terms. After a workspace is closed we delete its data as described in the data deletion page.

Changes to these terms

We may update these terms. We will change the date at the top, and tell workspace owners by email before a significant change takes effect. If you keep using the service after that, the new terms apply.

Law

These terms are governed by the laws of India, and the courts at Coimbatore have exclusive jurisdiction over any dispute about them.

Contact us

Questions about these terms: team@replies360.in.