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Delete your data

Last updated 8 November 2026

You can ask us to delete the personal data Replies360 holds about you at any time. Here is how, depending on how you came to us.

If you messaged a business that uses Replies360

This covers messages you sent on WhatsApp, Instagram, Facebook Messenger, website chat, Telegram or email to a business that uses Replies360.

  1. Email team@replies360.in with the subject “Delete my data”.
  2. Tell us the business you messaged and how we can find you: your phone number (WhatsApp), username (Instagram, Messenger, Telegram) or email address.
  3. We check the request with that business, since it decides how your data is used, and then delete your contact record and messages.

You can also ask the business directly. Its team can ask us to delete your data for you.

If you connected Facebook or Instagram to Replies360

  1. In Replies360, go to Settings > Channels and disconnect the Facebook Page or Instagram account. We stop receiving its messages and stop using its access token.
  2. Optionally, also remove Replies360 on Facebook: Settings & privacy > Settings > Business integrations (sometimes called Apps and websites), then remove Replies360.
  3. To delete the stored tokens and conversation history as well, email team@replies360.in from your account’s email address and tell us which Page or account it was.

If you have a Replies360 account

Workspace owners can ask us to close the workspace and delete all its data: team accounts, knowledge, contacts, conversations and connected channels. Email team@replies360.in from the owner’s email address. A team member who wants only their own account removed can ask the workspace owner, or write to us.

What happens next

  • We acknowledge your request within 24 hours, and may ask a question to check it is really you.
  • We delete the data within 15 days and email you when it is done.
  • Copies in our backups are removed automatically within 30 days after that.
  • We keep a record that the request was made, security logs for 1 year as Indian law requires, and anything else the law requires us to keep, such as invoices.

More detail, and our grievance officer’s contact, are in our privacy policy. If you are not satisfied with how we handled your request, you can complain to the Data Protection Board of India.